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Your Own Mart
Terms and Conditions

This Agreement (the "Agreement") is a legal agreement between you and Yourownmart.com Retail Pvt. Ltd.(change it) (the sole owner of its brand “Yourownmart” & “Yourownmart.com”) that states the terms and conditions under which you may receive the Yourownmart Service and use the Yourownmart Web site ("Yourownmart.com"). Yourownmart currently provides an online grocery shopping and delivery service,and may in the future provide additional shopping and related services. If you use the Yourownmart Service or Yourownmart.com, you agree to these terms and conditions.

Property Rights:
Copy Rights:

All content on Yourownmart.com including, but not limited to, design, text, graphics, interfaces, and the selection and arrangement thereof, and all software are the property of Yourownmart.com or its content providers. Yourownmart.com authorizes you to view and copy for the sole purpose of placing an order with Yourownmart.com, for your personal use, provided that you preserve any copyright or other proprietary notices. Any other use of materials on Yourownmart.com, including, but not limited to, reproduction, modification, distribution or publication for any commercial or public purposes, without the prior written permission of Yourownmart.com is strictly prohibited. Yourownmart.com reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from Yourownmart.com.

Trademarks :

'YourOwnMart' , 'YourOwnMart.com', all YourOwnMart.com logos, and all titles, characters, names, graphics and button icons are service marks, trademarks and/or trade dress of Yourownmart.com or otherwise proprietary to Yourownmart.com and may not be used by you for any reason other than as expressly permitted by this Agreement. All other trademarks, service marks, product names and company names or logos appearing on Yourownmart.com are the property of their respective owners

Unauthorized or Fraudulent usage:

Yourownmart.com does not provide the online service through our site to children. By registering, you warrant that you are at least 18 years old. If you are under 18, you may use our service only with the involvement of a parent or guardian. You agree to abide by the terms and conditions of any such offer and acknowledge that circumvention of the terms and conditions of such offers constitutes a fraudulent use. You will be liable for damages caused by such fraudulent use.

Disclaimer

Your use of Yourownmart.com.com is entirely at your own risk. Yourownmart.com and its contents are provided on an "as is", "as available" basis. To the fullest extent permitted by law, Yourownmart.com disclaims all representations and warranties, including, but not limited to, warranties as to the availability, accuracy or content of information, products or services, and warranties of title, non-infringement, merchantability or fitness for a particular purpose. Yourownmart.com does not warrant that the functions provided by Yourownmart.com will be uninterrupted or error-free, or that Yourownmart.com or the server that makes it available are free from viruses or other harmful components.


Neither Yourownmart.com nor any of its directors, employees, agents, licensors or merchants (collectively, its "associates") shall be liable for damages of any kind, including, but not limited to, direct, indirect, incidental, punitive and consequential damages, arising from your use of, or inability to use, Yourownmart.com, the internet or for any other claims related in any way to your relationship with Yourownmart.com.

Privacy Policy
Privacy Guarantee:

Yourownmart promises that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time we may reveal general statistical information about our Web site and visitors, such as number of visitors, number and type of goods and services purchased, etc. Your trust and confidence are our highest priority.

What information we collect:

When you use our Site, we collect and store your personal information from you. This allows us to provide services and features that most likely meet your needs, and to customize our Site to make your experience safer and easier. Importantly, we only collect personal information about you that we consider necessary for achieving this purpose.


In general, you can navigate our Site without revealing us who you are. To enjoy the maximum benefit of our Site, you will need to register using our online registration form, where you may be required to provide us with your name, date of birth, contact number, email id, user id, password, residence / place of business information, billing information, shipping information, bank account details and other personal information as indicated on the forms throughout the Site. Where possible, we indicate which fields are required and which fields are optional. You always have the option not to provide information by choosing not to use a particular service or feature on the Site. You may provide us with a yourownmart ID.


We may automatically track certain information about you based upon your behavior on our site. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address etc.


We use data collection devices such as "cookies" on certain pages of the Site to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your computer that assist us in providing our services. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site and you may be required to reenter your password more frequently during a session.


Additionally, you may encounter "cookies" or other similar devices on certain pages of the Site that are placed by third parties. For example, if you view a web page created by a user, there may be a "cookie" placed within that web page. We do not control the use of cookies by third parties.


If you choose to buy or sell on the Site, we collect information about your buying and selling behavior. We also collect other users' comments about you in our feedback area.


If you establish a credit account with us to pay the fees we charge, we collect some additional information, such as a billing address, a credit/ debit card number and a credit/ debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.


If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback for other users, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.


If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.


How we use your information:

We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; help promote safe trading; collect fees owed; measure consumer interest in the services provided by us, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple User IDs or aliases. We may compare and review your personal information for errors, omissions and for accuracy.


If you choose to list an item for sale on the Site or open a credit account, or otherwise provide us with your financial information, we use your address and billing information to bill you and provide associated support.


You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve the Site's content and product offerings, and customize the Site's content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.


You agree that we may use your personal information to contact you and deliver information to you that, in some cases, are targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the Site. By accepting the User Agreement and Privacy Policy, you expressly agree to receive this information. If you do not wish to receive these communications, we encourage you to opt out of the receipt of certain communications in your profile. You may make changes to your profile at any time.


Cancellation & Return Policy
Return of item if defective:

We follow "no questions asked" policy at the time of delivery. You can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful. We insist you check all the items at the point of delivery. The delivery personnel will get the items back and process the entire refund on the spot for cash on delivery payments.

When you return goods:

When you return the goods to us, please also let us have all the original packaging, tags, labels and any accessories.

Cancel items in my order or entire order?:

You can cancel your order anytime up to the cut-off time of the day (ie.8.00 pm) by calling our customer service.In such a case we will refund any payments already made by you for the order. In any case, we will do our best to make the necessary changes.

Your Own Mart